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BOXY Rental Agreement

 

Last Updated: July 14, 2026

 

This Rental Agreement ("Agreement") governs the rental of BOXY's reusable moving bins, dollies, and related equipment ("Equipment"). By placing an order or accepting delivery of Equipment, you agree to the terms below.

 

1. Rental Equipment

 

BOXY rents reusable plastic moving bins, dollies, and related rental equipment. All Equipment remains the sole property of BOXY at all times and may not be sold, subleased, modified, or transferred to another person. 

 

By accepting delivery of the Equipment, you acknowledge that it has been received in satisfactory condition unless you notify BOXY of any pre-existing damage or concerns within 24 hours of delivery.

 

2. Rental Period

 

Your rental begins when BOXY delivers the Equipment and ends when BOXY retrieves it.

 

Rental extensions should be requested before your scheduled pickup date. BOXY may approve or deny extension requests based on equipment availability.

 

If a rental extends into another rental period or an extension cannot be accommodated, the applicable weekly extension rate will apply. Rental charges continue until all Equipment has been returned to BOXY.

 

3. Delivery & Pickup

 

Customers are responsible for ensuring BOXY can complete scheduled deliveries and pickups.

 

At the scheduled appointment, customers must:

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  • Be available during the agreed delivery or pickup window, or

  • Provide BOXY with approved instructions for a safe and accessible delivery or pickup location.

 

If BOXY is unable to complete a scheduled delivery or pickup because the customer is unavailable, Equipment is inaccessible, the address is incorrect, access is blocked, or for another customer-related reason, BOXY may charge a $35 redelivery or return-trip fee and reschedule service.

 

Estimated delivery and pickup windows are not guaranteed appointment times. Delays caused by traffic, weather, vehicle issues, or other circumstances beyond BOXY's reasonable control do not constitute a breach of this Agreement.

 

4. Customer Responsibilities

 

During the rental period, you agree to:

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  • Keep all Equipment in your possession and under your control.

  • Use Equipment safely and responsibly.

  • Keep Equipment protected from theft, loss, and unnecessary damage.

  • Notify BOXY promptly if Equipment is damaged, lost, or stolen.

  • Have all Equipment empty and ready for pickup at the scheduled time.

  • Notify BOXY as soon as possible if your delivery or pickup appointment needs to be rescheduled.

 

5. Damage, Loss & Cleaning

 

Normal cosmetic wear is expected.

 

Customers are responsible for Equipment that is damaged, destroyed, lost, or stolen while in their possession.

 

Replacement charges are:

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  • $30 for each XL moving bin

  • $75 for each dolly

 

No fee will be charged for normal cleaning.

 

If Equipment requires excessive cleaning due to food, liquids, mold, paint, chemicals, pet waste, or other abnormal conditions, BOXY may charge a reasonable cleaning fee based on the additional labor required.

 

6. Late Returns & Unreturned Equipment

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Rental extensions should be requested before the scheduled pickup date.

 

If Equipment is not available for pickup as scheduled and no extension has been approved, additional rental charges may apply.

 

Equipment that has not been returned and for which BOXY has received no communication for 15 days following the scheduled pickup date may be considered unreturned. BOXY reserves the right to charge applicable replacement costs and pursue recovery of its property.

 

7. Safe Use

 

Equipment should be used safely and only for its intended purpose. 

 

Customers agree not to:

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  • Overload bins beyond a reasonable weight.

  • Stack bins in an unsafe manner.

  • Allow children to play in or on the Equipment.

  • Transport hazardous or illegal materials.

  • Alter or damage the Equipment.

 

Customers should reasonably inspect Equipment before use and discontinue use of any Equipment they believe to be damaged or unsafe, notifying BOXY promptly so it can be repaired or replaced.

 

BOXY is not responsible for injuries or property damage resulting from improper use of rented Equipment.

 

8. Payment Authorization

 

By placing an order, you authorize BOXY to charge the payment method provided for:

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  • Rental charges

  • Approved rental extensions

  • Redelivery or return-trip fees

  • Excessive cleaning fees

  • Replacement costs for damaged, lost, or unreturned Equipment

  • Other charges authorized under this Agreement

 

Any amounts due under this Agreement that remain unpaid may be charged to the payment method on file.

 

9. Contact Us

 

If you have any questions regarding this Agreement, please contact:

 

BOXY
Website: boxybins.com
Email: info@boxybins.com

Phone: 504-350-BOXY (2699)

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